A Help Desk Outsourcing Solution for Any Organization
We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
Addova provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:
- Knowledgeable, certified, US-based in-house staff
- 24x7 coverage capability
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site support available
- Automatic email updates to your staff with embedded satisfaction surveys
We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.