Addova blogA Help Desk Outsourcing Solution To Create A Peace Of Mind
The fundamental job of IT is to support your business. A solid IT support team should ensure that a business runs smoothly and everyone is happy from a technological perspective.
Some companies choose to manage IT support services internally, but it’s now increasingly common for organizations to outsource this work. Why?
What are the benefits of outsourcing your help desk?
Someone will always answer the phone and take your call – Outsourcing to a professional IT Help Desk means that you can always speak to a person.
All IT problems can be addressed and resolved – Being able to draw from the collective knowledge, skills, and experiences of the entire team means you will always have access to the answer to your problems.
Always receive excellent service whenever you have a need – Because answering your calls and addressing your IT problems are the IT Help Desk’s top priority, you will always be treated with excellent customer service because you are why the IT Help Desk exists.
Prevention services – fewer disruptions to your work day – Part of any IT Help Desk offering typically includes appropriate prevention services and solutions, such as managed Anti-Virus protection, Windows patch management, 3rd party software patch management, computer and server monitoring, and much more. All of these services and solutions are intended to identify and address issues before they impact your daily activities.
Services can be billed as needed, at a reduced or fixed cost — avoiding the salary costs and employee benefits (insurance, retirements, vacation) – Since you may not need someone onsite to provide IT services all the time, the IT Help Desk can provide prepaid services, pay on use, or a fixed monthly cost, whichever is most appropriate for your needs and budget.
Trusted partner who you can always rely on and who inspires confidence in your technology solutions – A valuable part of any IT Help Desk service is the knowledge gained from supporting your IT environment and systems. This knowledge will provide significant insights into areas that you need to consider upgrading or replacing, or maybe even migrating more of your computing resources to the cloud when it makes business sense for you. A trusted IT Partner will look for ways for you to leverage your technology investments to optimize your value.
A Help Desk Outsourcing Solution for Any Organization
Your IT support team should be viewed as a helpful ally for your business!
This is where Addova help desk solutions come in.
We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
Addova provides far more than just remote support staff, we actually deploy an entire help desk support infrastructure which includes:
• Knowledgeable, certified, US-based in-house staff
• 24×7 coverage capability
• Online live support chat capabilities
• Team leader and project manager provided
• Multi-technology support
• Complete trouble ticket tracking and reporting solution
• Web-based incident reporting and status tools for end users
• Tiered service levels and custom response requirements available
• Optional shared operational control with your in-house help desk team
• On-site support available
• Automatic email updates to your staff with embedded satisfaction surveys